BEGIN:VCALENDAR VERSION:2.0 PRODID:-//AMSE//Event Calendar//FR CALSCALE:GREGORIAN METHOD:PUBLISH BEGIN:VEVENT UID:event-9776@www.amse-aixmarseille.fr DTSTAMP:20260429T051852Z CREATED:20260429T051852Z LAST-MODIFIED:20260429T051852Z STATUS:CONFIRMED SEQUENCE:0 SUMMARY:big data and econometrics seminar - Xingjie Wei DTSTART:20230228T130000Z DTEND:20230228T143000Z DESCRIPTION:The decision to recall is costly for firms. Despite its importa nce to customer choice\, the value of consumer complaints in product recall decisions has not been investigated. We develop a novel measure of complai nt relevance that denotes similarity between the description of a consumer complaint and the defect summary. We analyse the effect of complaint releva nce on time to recall\, and the role of product characteristics in moderati ng this relationship. Using a sample of 1161 recalls in the automobile indu stry in US between 1995 and 2019\, we find that consumer complaints with hi gh relevance to defect summary are more likely to be the attentional focus of decision-makers\, thus leading to a faster recall. Specifically\, the re sults show that complaint relevance decreases time to investigation and inc reases discovery to recall\, while a recency effect exists. An increase in complaint relevance will result in a much faster recall when the level of c omponent sharing is higher. Likewise\, the impact of complaint relevance on time to recall is greater for car models that are at least three years old . Our findings are robust to alternative explanations when using vehicle re call\, component variety\, and industry crisis as moderating variables. By uncovering a new predecessor to product recall decisions\, this study provi des valuable insights to both manufacturers and regulators.\\n\\nContact: M ichel Lubrano : michel.lubrano[at]univ-amu.frPierre Michel : pierre.michel [at]univ-amu.fr\n\nPlus d'informations: https://www.amse-aixmarseille.fr/fr /evenements/xingjie-wei LOCATION:Îlot Bernard du Bois - Salle 17\, AMU - AMSE\, 5-9 boulevard Maur ice Bourdet\, 13001 Marseille URL;VALUE=URI:https://www.amse-aixmarseille.fr/fr/evenements/xingjie-wei CONTACT:Michel Lubrano : michel.lubrano[at]univ-amu.frPierre Michel : \ ;pierre.michel[at]univ-amu.fr TRANSP:OPAQUE END:VEVENT END:VCALENDAR